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KMID : 0869520160220010051
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Journal of East-West Nirsing Research
2016 Volume.22 No. 1 p.51 ~ p.59
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Unkindness Experience of Health Care Provider in Patients with Breast Cancer
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Son Su-Kyung
Kim Ick-Jee
Kim Mee-Sun
Shin Kyeong-Hee
Lee Min-Sook
Lee Eun-Mee
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Abstract
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Purpose: This phenomenological study aimed to identify breast cancer patients’ experience of unkindness of healthcare providers.
Methods: Ten participants who were diagnosed with breast cancer were recruited to participate in the study and asked to share their experience related to healthcare providers. Data were analyzed using the phenomenological method of Colaizzi. In-depth interviews were conducted from November, 2014 to March, 2015.
Results: Seven consistent categories and fourteen theme clusters emerged from collected data. The seven themes were ‘being treated thoughtlessly’, ‘not giving special services for breast cancer patients’, ‘cold and authoritative manner’, ‘incomplete explanation‘, ‘not accepting an appeal’, ‘being sorry for having short consultation hours’, and ‘unskilled and careless treatment’.
Conclusions: It is needed to develop health care services in the view of beneficiaries. This may reduce the patients’ experience of unkindness of the healthcare providers and improve the satisfaction of health care service.
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KEYWORD
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Breast neoplasm, Patient, Health care provider, Unkindness
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